Feedback from Social Sources Is Generally Better Than from Nonsocial

question 58

Multiple Choice

Feedback from social sources is generally better than from nonsocial sources when:

• A)the feedback is negative.
• B)employees want accurate information about their job performance.
• C)employees perform poorly and are easily offended by negative feedback.
• D)All of the answers are correct.
• E)None of the answers apply.

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Definitions:

National Norms

Refer to the shared expectations and rules that guide behavior of people within a nation, shaping social and cultural norms.

Social Norms

The implicit or explicit rules a group has for the acceptable behaviors, values, and beliefs of its members.

Compliance

Conformity to a social norm prompted by the desire to acquire rewards or avoid punishment.

Organizational Norms

The informal understandings that govern the behavior of members within an organization, establishing the expected standards of conduct.