The Positive Effect of Job Satisfaction on Customer Satisfaction Is

question 201

Multiple Choice

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

• A)organizational commitment.
• B)emotional intelligence.
• C)affective commitment.
• D)employee-customer-profit chain model.
• E)None of the above

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Definitions:

Archetypes

Symbolic, universally recognized characters or themes that recur across different cultures and literature, as identified in Jungian psychology.

Primary Attitudes

Fundamental feelings or beliefs that are held by an individual toward objects, people, or concepts.

Ego

Within the framework of psychoanalytic theory, it is the component of personality responsible for balancing the needs of the id, superego, and the external world.

Extraversion

A personality trait characterized by outgoingness, high energy, and positive emotions towards social interactions.