Emotional Labour Is Defined as Any Situation in Which

question 107

Multiple Choice

Emotional labour is defined as any situation in which:

• A)you get upset with customers at times when you are supposed to remain calm.
• B)you begin to feel burned out from facing too many customers in one day.
• C)you don't realize that your emotions are causing you to act differently toward someone than you had intended.
• D)All of the answers are correct.
• E)none of the answers represent the emotional labour definition.

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Definitions:

General Environment

The broad external conditions that affect organizations and industries, including economic, technological, socio-cultural, and legal factors.

Scientific Advancements

Progress or breakthroughs in the field of science that lead to new knowledge, technologies, or applications.

Core Competency

A defining strength or ability that a company excels at, distinguishing it from competitors and contributing to its success.