The Positive Effect of Job Satisfaction on Customer Satisfaction Is

question 201

Multiple Choice

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

• A)organizational commitment.
• B)emotional intelligence.
• C)affective commitment.
• D)employee-customer-profit chain model.
• E)None of the above

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Definitions:

Command

An authoritative order or directive given to execute a specific task or function.

Organizational Members

Individuals who are part of an organization, contributing to its culture, goals, and functioning in various capacities.

Entrepreneur

An individual who undertakes the creation and management of a new business venture, facing most of the risks and rewards associated with it.

Soldier

A member of the armed forces, tasked with defending their country, who may engage in combat, peacekeeping missions, and other military operations.