When Employees Have Higher Job Satisfaction They Tend To

question 188

Multiple Choice

When employees have higher job satisfaction they tend to:

• A)provide friendlier service to customers.
• B)get angry at customers more often than when they were dissatisfied with their jobs.
• C)provide the same quality of customer service as when they were dissatisfied with their jobs.
• D)provide more consistent service to customers because of their longer employment in the job.
• E)stay on the job longer,so they have better knowledge and skills to serve clients.

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Definitions:

Within-Subjects Design

An experimental design in which the same subjects are exposed to all treatments, allowing direct comparison of different conditions on the same participants.

Within-Subjects Research Design

A study design where the same subjects are exposed to all conditions or treatments, allowing for direct comparison within the same group of participants.

Homogeneity of Variance

An assumption for certain statistical tests which posits that the variance among different groups or samples are equal.

Standard Deviations

Standard deviation is a measure of the dispersion or variability within a set of data, indicating how much individual data points deviate from the mean of the data set.