The Process of Receiving Information About and Making Sense of the World

question 80

Multiple Choice

The process of receiving information about and making sense of the world around us is called:

• A)perception.
• B)projection.
• C)social learning.
• D)social identity.
• E)personal identity.

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Definitions:

Customer Expectations

The standards or criteria that consumers believe a product or service should meet, affecting their satisfaction and loyalty.

Customer Dissatisfaction

The negative feelings or reactions customers have when their expectations or needs are not met by a product or service.

External Source

An entity or information that originates from outside an organization or research study.

Reference Source

Materials or resources used to obtain information or data to support arguments, theories, or ideas.