ABC CorpSelected Employees from Across the Organization to Find New Ways

question 63

Multiple Choice

ABC Corp.selected employees from across the organization to find new ways to serve customers.The team operated independently of the main organization and experimented with new service delivery approaches.This team is most similar to:

• A)the action research approach to organizational change.
• B)a parallel learning structure.
• C)the appreciative inquiry approach to organizational change.
• D)the process of diffusing organizational change.
• E)the process of creating an urgency to change.

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Definitions:

Target Profit

Target profit is the amount of net income a company aims to achieve for a specific period as part of its financial and operational goals.

Break-Even Sales

The amount of revenue from sales needed to cover all fixed and variable expenses, at which point a business neither profits nor loses money.

Contribution Margin Ratio

A financial metric indicating the portion of sales revenue that is not consumed by variable costs, represented as a percentage of total sales.

Monthly Fixed Expense

Regular, unchanging expenses that occur on a monthly basis, such as rent or salaries, regardless of business activity levels.