Senior Executives at a Large Retail Organization Want Employees to Become

question 94

Multiple Choice

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

• A)Stop trying to convince employees that they should change.
• B)Keep pushing employees to change even though they don't see the need to change.
• C)Threaten to fire employees who do not become more customer-friendly.
• D)Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly.
• E)Do none of these things.

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Definitions:

Duty of Cooperation

An obligation between parties in a contract to act in good faith and assist each other in fulfilling the contract's terms.

Breach of Duty

Failure to fulfill a legal obligation or duty, leading potentially to legal liability.

Exclusive Agreement

A contract between two or more parties where one party agrees to buy, sell, or promote only the products or services of the other party.

Reasonable Efforts

A legal standard that requires a party to act with fair, honest, and diligent efforts to fulfill an obligation.