BusCorp Wants to Introduce a New Procedure for Processing Customer

question 111

Multiple Choice

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

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Definitions:

Equalize Outcomes

The process or practice of making results or conditions uniform or equitable among different groups or individuals.

Empowerment Skills

Abilities that enable individuals to gain control over their decisions and resources, fostering autonomy and confidence.

Cooperative Approach

A strategy or method that involves working together towards a common goal, emphasizing teamwork and collaboration.

Promotive Approach

Strategies or actions intended to support growth, development, or advancement within an organization or group.