This figure displays the choices being made by two coffee shops: Starbucks and Dunkin Donuts.Both companies are trying to decide whether or not to expand in an area.The area can handle only one of them expanding,and whoever expands will cause the other to lose some business.If they both expand,the market will be saturated,and neither company will do well.The payoffs are the additional profits (or losses) they will earn.
The game in the figure is shown using a:
Definitions:
Effective Listeners
Effective listeners actively engage in the communication process, comprehending, retaining, and responding appropriately to the messages being conveyed.
Tactics
Specific actions or strategies designed to achieve a particular objective.
Listening Process
The active engagement in receiving and interpreting messages or information, often involving steps like hearing, understanding, evaluating, and responding.
Phases
Distinct periods or stages in a process of development or a series of operations, often marked by specific features or tasks.
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