A Service Is a Product in a Sense That It

question 33

Multiple Choice

A service is a product in a sense that it represents a bundle of benefits that can satisfy customer wants and needs,yet it does so __________.

• A)Without people
• B)Without price perceptions
• C)Without physical form
• D)Without time utility
• E)None of these

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Definitions:

Social Loafing

The tendency of individuals to exert less effort when working in a group than when working alone.

Dysfunctional Norms

Unhealthy or negative patterns of behavior that are accepted or practiced within a group or organization.

Faultlines

Hypothetical divides within a group or team based on demographic, experiential, or informational differences, which can potentially lead to conflict.

Heterogeneous

Composed of parts of different kinds; having widely dissimilar elements or constituents.