SERVQUAL Is __________

question 1

Multiple Choice

SERVQUAL is __________.

• A)An instrument to measure employees in a service environment
• B)A questionnaire that can be used to track packages as they cross the United States and the world
• C)A questionnaire that compares the importance and performance of a firm in service quality
• D)An instrument to measure the deviations of quality from the norm on a scale from 1 to 10
• E)None of these

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Definitions:

Incident Report

A document filled out to record details of an unexpected event in healthcare settings, such as an injury or accident.

Colon Resection

A surgical procedure to remove part of the colon, often due to disease such as cancer, to prevent spread and alleviate symptoms.

Primary Health Care Provider

A healthcare professional, typically a doctor, nurse practitioner, or physician assistant, who acts as the first point of consultation for all patients within the healthcare system.

Assault

An act that threatens or causes physical harm to another person, often subject to legal prosecution.