The Face-To-Face Time Between Customer and Service Provider Is Often

question 30

Multiple Choice

The face-to-face time between customer and service provider is often called the ________.Most customer judgments take place at this time.

• A)Goal line stand
• B)Moment of truth
• C)Moment of momentum
• D)Service ROI
• E)None of these

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Definitions:

Unconscious Mind

A part of the mind that influences thoughts, feelings, and behaviors without our direct awareness, containing desires, fears, and motivations.

Stereotypes

Beliefs that associate groups of people with certain traits.

Negative Stereotypes

Are oversimplified and unfavorable beliefs about a group of people, which can lead to discrimination and social stigma.

Brain Abnormality

Refers to structural, functional, or biochemical irregularities in the brain that can lead to various neurological or psychological conditions.