When Outback Built Differentiation on Service Rather Than Just the Australian

question 73

Multiple Choice

When Outback built differentiation on service rather than just the Australian theme,it found the results beneficial that led to ________.

• A)Setting industry standards in turns per table and revenue per square foot
• B)High turnover in employees
• C)Management receiving higher than average salaries
• D)Exceeding customer expectations in the all-important statistic of low cost per serving
• E)None of these

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Definitions:

Merchandise Inventory

Goods that a retailer or wholesaler purchases to sell to customers, held as an asset on the balance sheet.

Work in Process

Refers to partially finished goods that are still in the production process at the end of an accounting period.

Weighted Average

A calculation that takes into account the varying degrees of importance of the numbers in a data set, often used in calculating the cost of inventory or the average cost of capital.

Unit Cost

The cost incurred to produce, purchase, or acquire a single unit of a product or service.