When Outback Built Differentiation on Service Rather Than Just the Australian

question 73

Multiple Choice

When Outback built differentiation on service rather than just the Australian theme,it found the results beneficial that led to ________.

• A)Setting industry standards in turns per table and revenue per square foot
• B)High turnover in employees
• C)Management receiving higher than average salaries
• D)Exceeding customer expectations in the all-important statistic of low cost per serving
• E)None of these

---

Definitions:

Assets

Economic resources or owned items of value that an individual, corporation, or country possesses, expected to provide future benefits.

Net Income

Net income refers to the total earnings of a company once all costs, expenses, and taxes are deducted from the overall revenue.

Debt-to-Total-Assets Ratio

The debt-to-total-assets ratio measures the percentage of a company's assets financed by creditors, indicating the degree of financial leverage.

Du Pont Equation

A formula that breaks down the components of a company's return on equity into three parts: operating efficiency, asset use efficiency, and financial leverage.