Many Times Customers Provide Ideas to Salespeople,customer Service Representatives,and Other

question 30

Multiple Choice

Many times customers provide ideas to salespeople,customer service representatives,and other direct customer contact people in the firm.These type of inside people and customers are generally good at generating ideas that are ________.

• A)Game-changing products
• B)Innovative leaps in design
• C)Incremental changes to existing products
• D)Challenging for R&D due to their aggressive nature
• E)None of these

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Definitions:

Inventory Cost

The total cost associated with keeping goods in stock, including storage, insurance, taxes, and opportunity costs.

Equipment

Tangible assets used in the operation or production process of a business, ranging from office supplies to heavy machinery.

Service Provider

An entity or person that provides services to other parties for compensation.

Product-Dominated Offerings

Products or services that are defined and valued primarily by their features or attributes rather than customer needs or outcomes.