CRM Is _______________

question 84

Multiple Choice

CRM is _______________.

• A)A software system
• B)A business strategy
• C)Able to maximize profitability through serving the best customers
• D)Customer-centric
• E)All of these

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Definitions:

Reward Strategy

A plan designed by an organization to motivate employees by recognizing their work through financial and non-financial rewards.

Organization Members

Individuals who are formally associated with an organization and contribute to its goals, including employees, managers, and stakeholders.

Rewards

Benefits, monetary or non-monetary, given to individuals or groups as recognition for their efforts, performance, or achievements.

Intrinsic And Extrinsic Rewards

Satisfaction and motivation that come from both internal personal satisfaction (intrinsic) and external compensation or recognition (extrinsic).