_______________ Is the Third Element in the Process Cycle for CRM

question 43

Multiple Choice

_______________ is the third element in the process cycle for CRM.

• A)Analysis and refinement
• B)Supplier interface
• C)Customer interaction
• D)Knowledge discovery
• E)Marketing planning

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Definitions:

Outsourcing

The practice of having certain job functions performed outside of a company, typically by another company or individuals, to save costs or access specialized skills not available internally.

Successorship Clause

A provision in a labor contract ensuring that a new owner of a company recognizes and negotiates with the existing union representing the workers.

Management Prerogative Doctrine

A legal principle acknowledging the right of managers to make unchallenged decisions regarding the operational aspects of a business, except where limited by law or contract.

Recognition Clause

A provision in a collective bargaining agreement that identifies the union as the exclusive bargaining representative for a defined group of employees.