Ryan Says That He Will Answer His Client's Questions "Soon

question 98

Multiple Choice

Ryan says that he will answer his client's questions "soon." Ryan plans to answer the questions by early next week; his client expects the answers by the end of the day.This misunderstanding results from

• A) bypassing.
• B) differing frames of reference.
• C) noise.
• D) using the incorrect communication channel.

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Definitions:

Empower Employees

The practice of giving employees the authority, tools, and information they need to make decisions and contribute to the company's success.

Work Design

The process of defining roles, tasks, and systems to optimize employee performance and well-being.

HRM Audit

A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance.

HRM Functions

Key activities within human resource management, such as staffing, training and development, compensation, and employee relations.