While Conducting an Orientation Session for New Employees, Clayton Noticed

question 103

Multiple Choice

While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners.He then paused and asked his audience, "What questions do you have so far?" Clayton was striving to overcome interpersonal communication barriers by

• A) questioning his assumptions, biases, and prejudices.
• B) improving his language and listening skills.
• C) creating an environment for useful feedback.
• D) reducing physical distractions.

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Definitions:

Logistics

The detailed coordination of a complex operation involving many people, facilities, or supplies, in the organization and implementation of a scaleable and adaptable supply chain.

Tying Arrangement

A sales technique where a seller requires a buyer to purchase additional, often unrelated, items as a condition of buying a desired product.

Distributor

An intermediary in the distribution channel that buys products from manufacturers and then sells them to retailers or directly to the consumers.

Clayton Act

A U.S. antitrust law enacted in 1914 to prevent anti-competitive practices and monopolies, supplementing the Sherman Antitrust Act.