Which of the Following Statements About Listening to Customers Is

question 30

Multiple Choice

Which of the following statements about listening to customers is least accurate? 

• A)Listening to customers can result in increased sales and profitability.
• B)Companies should hire employees who already possess good listening skills because training employees in this area is usually ineffective.
• C)As the U.S. economy becomes increasingly service oriented, customer service becomes even more important.
• D)Listening can be a strong customer acquisition and retention tool.

Know how to manipulate form properties to alter data display and interaction.

Recognize the steps for designing a user-friendly form interface including the use of subforms and images.

Understand the functionality and application of command buttons and macros in forms.

Learn how to use combo boxes and list boxes for data entry and selection on forms.