When Considering the 5-Steps of the Order-To-Delivery Business Process,places Orders,notifies

question 230

Multiple Choice

When considering the 5-steps of the order-to-delivery business process,places orders,notifies production,and checks credit?

• A) Step 2-Sales
• B) Step 1-Marketing
• C) Step 3-Operations management
• D) Step 5-Customer service

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Definitions:

Door-In-The-Face Technique

A compliance method involving first making a large request that is likely to be refused so that a smaller request, the actual desired outcome, is then more readily accepted.

Smaller Request

A lesser or more moderate appeal or plea, often used in techniques of persuasion or negotiation.

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and ignore situational factors in explaining others' behavior.

Personal Factors

Characteristics or attributes of an individual, including personality traits, beliefs, and physical attributes, that can influence their behavior and experiences.