What Types of Metrics Measure Customer Satisfaction

question 121

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) Both ROI and market share

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Definitions:

Condensed Income Statement

A simplified financial statement that highlights a company's revenues, expenses, and profits over a specific period, omitting detailed line items.

Discontinuance

This term refers to the cessation of operations or activities in a specific business segment or location.

Sunk Cost

A cost that has already been incurred and cannot be recovered.

Accumulated Depreciation

The total amount of depreciation expense that has been recorded against a fixed asset up to a specific point in its life.