What Form of Processes Include Loan Processing for a Bank,claims

question 192

Multiple Choice

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel,and baggage handling for an airline?

• A) Customer-facing processes
• B) Business-facing processes
• C) Industry-specific customer-facing processes
• D) All of these choices

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Definitions:

Link Between Self

Describes the connection or relationship between an individual's own identity, feelings, or actions and their wider sense of self or self-concept.

Social Identities

Aspects of an individual's identity derived from their perceived membership in social groups, such as nationality, religion, gender, or caste.

Role Identities

The characteristics and expectations associated with social positions or roles that individuals occupy within a society, influencing behavior and interactions.

Reflected Appraisals

The process by which individuals form perceptions of themselves based on how they believe others view them.