What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

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Definitions:

Equivalent Units

A measure used in accounting to express the amount of work done by manufacturers in terms of fully completed output units.

Materials

Items and substances used in the production of goods, including raw materials, components, and parts.

Weighted-Average Method

A cost accounting method that calculates the cost of equivalent units of production by weighting the cost of units transferred out and the cost of the ending work in process inventory.

Processing Department

A production department specialized in a particular process or stage in the manufacturing process, where costs are accumulated.