What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

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Definitions:

Noncurrent Assets

Long-term investments or properties that a company doesn't expect to convert into cash within one year.

Contractual Agreements

Contractual agreements are legally binding arrangements between two or more parties outlining the terms, conditions, and obligations of each.

Financial Statement Disclosure

Requirement to provide comprehensive information within financial statements, ensuring transparency and aiding stakeholders in decision-making.

Gross Profit Percentage

A financial metric expressing gross profit as a percentage of total sales.