Which of the Below Is a Customer-Facing Process

question 251

Multiple Choice

Which of the below is a customer-facing process?

• A)Communicating with customers
• B)Strategic goal setting
• C)Providing performance feedback and rewards
• D)Purchasing raw materials

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Definitions:

Firm's Overall Objectives

The broad, general goals of a business organization, encompassing profitability, growth, market share, and brand reputation among others.

Commercialization

The process of introducing a new product or service into the market, involving activities from development to sales.

Market Testing

The process of evaluating the viability of a new product or service through trials in specified market areas.

Business Analysis

The practice of identifying business needs and determining solutions to business problems, often involving assessment of processes and systems.