Which of the Below Is a Customer-Facing Process

question 251

Multiple Choice

Which of the below is a customer-facing process?

• A)Communicating with customers
• B)Strategic goal setting
• C)Providing performance feedback and rewards
• D)Purchasing raw materials

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Definitions:

Planned Objectives

Predefined goals or targets an organization aims to achieve within a specific timeframe through strategic planning.

Actual Performance

Actual performance refers to the tangible, measured outcomes of activities or tasks, as opposed to planned or expected results.

Fixed Factory Overhead Volume Variances

The difference between the budgeted and actual volume of production, affecting the fixed overhead costs.

Capacity

The maximum level of output that a company can sustain to make a product or provide a service, considering the available resources.