Operational CRM Supports Back-Office Operations and Strategic Analysis and Includes

question 24

True/False

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with customers.

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Definitions:

Unconscious Motivation

A motivational process that occurs without one's awareness, influencing behaviors, thoughts, and feelings.

Collective Unconscious

Jung’s name for the memories shared by all members of the human species.

Personal Unconscious

Jung’s name for the unconscious mind as described by Freud.

Psychodynamic Concepts

Ideas and theories originating from psychoanalytic psychology that emphasize unconscious processes and the influence of early childhood experiences on behavior.