What Is Automatic Call Distribution

question 205

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

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Definitions:

Taxpayer

A taxpayer is an individual or entity that is obligated to pay taxes to a federal, state, or municipal government body, based on earned income, property ownership, or consumption of goods and services.

Interest Income

Income earned from lending funds or depositing funds in interest-bearing accounts, subject to taxation.

Form 1040EZ

A simplified federal income tax form for individuals with uncomplicated tax situations, no longer in use after 2018, replaced by the redesigned Form 1040.

Form 1040

The customary Internal Revenue Service (IRS) document utilized by individuals for the purpose of filing their annual earnings tax returns.