What Is Automatic Call Distribution

question 205

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

---

Definitions:

Inductive Sequence

A logical structure that begins with specific observations or examples and concludes with a general principle or theory.

Refusal

The act of declining to accept, use, or believe something.

Neutral Note

A message or communication that is intended to be impartial or free from bias.

Immediate Feedback

Responses or reactions provided promptly after an action or presentation, allowing for quick adjustments or understanding.