What Is Call Scripting

question 279

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone
• B) Allows customers to use the Web to find answers to their questions or solutions to their problems
• C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

---

Definitions:

Problem Solving

The process of identifying a problem, developing possible solutions, and taking the necessary steps to reach a desired outcome.

Applying Rules

The process of implementing or enforcing guidelines, laws, or instructions in specific scenarios.

Analogies

Comparisons made between two things that are otherwise unlike, but have some similarities, often used to explain or argue.

Critical Thinking

Thinking reflectively and productively, and evaluating the evidence.