What Is Call Scripting

question 279

Multiple Choice

What is call scripting?

• A) A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone
• B) Allows customers to use the Web to find answers to their questions or solutions to their problems
• C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
• D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

Grasp the concepts of close and benefit corporations and their unique characteristics.

Understand the financial structure of a corporation, including stocks and the raising of capital.

Learn the legal requirements and procedural aspects of forming a corporation.

Understand the liability of individuals acting on behalf of a corporation.

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Definitions:

Law And Order

The legal and administrative system that enforces laws, ensures public safety, and maintains societal norms and peace.

Tet Offensive

Surprise attack by the Viet Cong and North Vietnamese during the Vietnamese NewYear of 1968; turned American public opinion strongly against the war in Vietnam.

Viet Cong

A political organization and army in South Vietnam and Cambodia that fought the United States and South Vietnamese governments, noted for their guerrilla warfare tactics during the Vietnam War.

North Vietnamese

Refers to the people or entities associated with North Vietnam, especially during the Vietnam War era when Vietnam was divided into North and South.