Operational CRM Supports Back-Office Operations and Strategic Analysis and Includes

question 24

True/False

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with customers.

---

Definitions:

IPO

Initial Public Offering, the process by which a private company becomes publicly traded by offering its shares for sale to the general public for the first time.

Public

Relating to or involving the people as a whole; often used to describe companies whose shares are available to be bought and sold by the general population.

Agency Costs

Expenses stemming from conflicts of interest between parties in a corporation, especially between owners and managers.

Stockholders

Individuals or entities that own shares of a company's stock, making them owners of a portion of the company.