Automatic Call Distribution Routes Inbound Calls to Available Agents

question 84

True/False

Automatic call distribution routes inbound calls to available agents.

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Definitions:

James-Lange Theory

A theory of emotion that suggests emotions occur as a result of physiological reactions to events.

Trembling

Involuntary shaking or quivering movements, often as a result of emotion, cold, or medical conditions.

Afraid

A feeling of fear or anxiety about a possible or probable situation or event.

Autonomic Failure

Autonomic Failure is a condition where the autonomic nervous system does not function properly, affecting bodily processes like blood pressure and heart rate.