Automatic Call Distribution Routes Inbound Calls to Available Agents

question 84

True/False

Automatic call distribution routes inbound calls to available agents.

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Definitions:

Social Facilitation

The tendency for people to perform differently, often better, when in the presence of others than when alone.

Social Loafing

The occurrence in which people put forth less effort towards attaining a goal while working as part of a group than they do when working individually.

Deindividuation

This psychological phenomenon occurs when individuals immersed in a group lose their sense of individual identity, often resulting in a detachment from personal responsibility and an increase in impulsive behaviors.

Colliding Cultures

The clash that occurs when different cultural values, beliefs, practices, or attitudes interact, often leading to conflict or misunderstanding.