Interactive Voice Response Directs Customers to Use Touch-Tone Phones or Keywords

question 38

True/False

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

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Definitions:

Residential Program

A structured, live-in treatment or support program for individuals dealing with various issues, providing therapy, support, and supervision.

Discharge

The formal release of a patient from a hospital or the release of individuals from a legal or institutional obligation.

Parent-child Interaction Therapy

A therapeutic intervention designed to improve the quality of the parent-child relationship and change negative behavior patterns.

Behavior Modification Therapy

A treatment approach that applies principles of learning to change undesired behaviors.