Interactive Voice Response Directs Customers to Use Touch-Tone Phones or Keywords

question 38

True/False

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

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Definitions:

Human Factors Psychology

A field of psychology that focuses on how people interact with products, tools, and environments, aiming to improve safety, efficiency, and usability.

Ergonomics

The study and design of equipment and workplaces to fit the user's body, improving comfort, efficiency, and safety.

United States Population

The total number of people living in the United States, reflecting diverse ethnic, racial, and cultural backgrounds.

Age 65

Traditionally considered the age of retirement in many countries, marking the transition from middle age to the senior years.