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Automatic Call Distribution Directs Customers to Use Touch-Tone Phones or Keywords

question 67

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Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

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Definitions:

Cognition

The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

Preattentive Processes

Cognitive processes that occur without conscious awareness, automatically extracting certain elements from the environment.

Divergent Processes

Cognitive operations that involve thinking in multiple directions to generate a variety of solutions to problems.

Attentional Blink

A brief period after detecting one stimulus during which a person cannot perceive a second stimulus, despite being able to see it.

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