Which of the Following Operational CRM Technologies Does the Marketing

question 46

Multiple Choice

Which of the following operational CRM technologies does the Marketing department typically use?

• A) Contact center,Web-based self-service,call scripting
• B) Contact center,cross-selling and up-selling,Web-based self-service
• C) List generator,opportunity management,cross-selling and up-selling
• D) List generator,campaign management,cross-selling and up-selling

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Definitions:

Approval Process

A structured sequence of steps or actions required to validate and authorize a proposal or action.

Art of Forgiving

The practice or skill of pardoning or excusing others for mistakes or wrongdoings, fostering reconciliation and emotional healing.

Self-disclosure

Self-disclosure is the process of revealing personal information, thoughts, or feelings to others, which can contribute to building trust and fostering deeper relationships.

Organizational Setting

The physical and social environment in which an organization operates, including its culture, structure, and processes.