Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

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Definitions:

High Achievers

Individuals who consistently exceed standard expectations in their tasks or goals.

McClelland's Model

A motivational theory that identifies three primary drivers of human behavior: the needs for achievement, power, and affiliation.

Self-Motivated High Achievers

Self-motivated high achievers are individuals who show a high degree of drive and initiative, striving for success and excellence in their endeavors without the need for external motivation.

Immediate Feedback

Prompt and direct response or evaluation following an action, endeavor, or performance.