Which of the Following Is Where Customer Service Representatives Answer

question 27

Multiple Choice

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Operating Expenses

The costs associated with the day-to-day operations of a business, including rent, utilities, salaries, and office supplies, but excluding the cost of goods sold.

Current Assets

Short-term assets expected to be converted into cash, sold, or consumed within one year or the operating cycle, whichever is longer.

Broker's Commission

The fee paid to a broker for executing a transaction, typically a percentage of the sale value.