What Accesses Organizational Databases That Track Similar Issues or Questions

question 29

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Department Of Education

A government agency responsible for national policies and programs that help Americans access quality education and learning opportunities.

Loans Granted

The act of giving money, property, or other material goods to another party in exchange for future repayment of the principal amount along with interest or other finance charges.

Adverse Selection

A situation where asymmetric information leads to the selection of poor-quality or unsuitable candidates or products, commonly seen in insurance and market transactions.

Secretary

A professional responsible for managing administrative tasks and facilitating smooth operations within an organization.