What Accesses Organizational Databases That Track Similar Issues or Questions

question 29

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Primarily Liable

The direct obligation of an entity or individual to pay a debt or fulfill a contractual commitment without depending on another's performance of duty.

Secondarily Liable

A condition wherein an individual or entity is obligated to fulfill a duty or payment if the primarily liable party fails to do so.

Primary Liability

The main or first layer of responsibility for fulfilling a financial or legal obligation.

Secondary Liability

Legal responsibility that arises from aiding, facilitating, or contributing to a wrongful act committed by another party.