What Is Automatic Call Distribution

question 205

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these choices

---

Definitions:

Chapter 7 Bankruptcy

Chapter 7 Bankruptcy is a legal process that allows individuals or businesses to discharge their debts by liquidating assets, providing a fresh start to the debtor.

Creditors

Individuals or entities to whom money is owed by a debtor.

The Trustee

An individual or organization appointed to administer the assets of a trust for the benefit of the beneficiaries according to the terms of the trust document.

Automatic Stay

A provision in bankruptcy law that temporarily stops lawsuits, foreclosures, garnishments, and all collection activity against the Debtor the moment a bankruptcy petition is filed.