What Is a Place Where Customer Service Representatives Answer Customer

question 21

Multiple Choice

What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?

• A) Contact center
• B) Web-based self-service
• C) Call scripting system
• D) Uplift modeling

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Definitions:

Governing by Statute

The process of ruling or managing an organization, entity, or country based on written laws passed by a legislative body.

Contractual Modifications

Changes or alterations mutually agreed upon by the parties involved in a contract.

Midnight Deadline Rule

A regulation requiring that certain types of contracts be physically delivered to the offeree by midnight of the next day after they are made to be effective.

Uncertified Check

is a check that has not been verified or guaranteed by the bank upon which it is drawn, making its acceptance based on the account holder's standing and available funds.