What Is Selling Additional Products or Services to an Existing

question 66

Multiple Choice

What is selling additional products or services to an existing customer?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

---

Definitions:

Mutually Beneficial

A situation or arrangement that provides advantages or positive outcomes to all parties involved.

Binding Decision

A decision or ruling that must be followed or adhered to by the parties involved.

Distributive Bargaining

A negotiation method focusing on dividing a fixed amount of resources, often resulting in a win-lose scenario for the parties involved.

Long-Term Relationships

Connections or associations between individuals or entities that are intended to last for an extended period, often characterized by mutual trust and support.