Giorgio Is Writing an E-Mail Message to a Customer to Tell

question 11

Multiple Choice

Giorgio is writing an e-mail message to a customer to tell him that the customer's order has been shipped.His primary purpose is to

• A) inform.
• B) persuade.
• C) sell.
• D) promote goodwill.

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Definitions:

Logistics

The management of the flow of goods, services, and information between the point of origin and the point of consumption to meet customer or corporate requirements.

Taxes

Mandatory financial charges or levies imposed by a government on individuals or organizations to fund public expenditures.

Total Profits

A rephrased definition would be: The cumulative financial gain a company achieves after deducting all operational, production, and overhead costs from its revenue.

Demand

The total quantity of a good or service that consumers are willing and able to purchase at a given price level in a given period.