In the Context of Customer Service in Social Media,being Helpful

question 18

True/False

In the context of customer service in social media,being helpful is a very powerful mechanism for a company to engender trust and loyalty within a customer base.

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Definitions:

Specifications

Detailed descriptions of the design, materials, and quality standards of a product or service.

Modified Rebuy

A purchasing scenario in which a buyer is willing to reconsider and potentially modify the specifications, suppliers, or price of items previously bought.

Product Specifications

Detailed descriptions of the technical and operational requirements of a product, including its design, features, and performance criteria.