Brianna, a Sales Rep, Has Just Learned That She Will

question 62

Multiple Choice

Brianna, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours.What is the best advice you can give her to ensure that she is using this tool professionally?

• A) Because texting is completely secure, use text messaging to send confidential or sensitive information instead of sending this information via e-mail.
• B) Don't worry about using proper grammar or spelling; the whole point of sending text messages is to be fast.
• C) Don't text while driving a car on her sales calls.
• D) Brianna should do all of these.

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Definitions:

Simulating Anger

The act of pretending or mimicking the emotional state of anger, often used in psychological studies or acting to understand or convey the nuances of this emotion.

Cognitive Appraisals

The mental process of interpreting and evaluating situations, which can influence emotional responses and behavior.

Cultural Rules

Norms and guidelines within a society that dictate acceptable behavior, values, and beliefs.

Brain Activation

The process by which specific regions of the brain increase in activity, often in response to stimuli or during the performance of tasks.