Andrew Would Like to Use Instant Messaging on the Job

question 83

Multiple Choice

Andrew would like to use instant messaging on the job to communicate one-on-one with his customers.What is the first thing Andrew should do?

• A) Contact his customers to let them know he will begin using instant messaging to communicate with them.
• B) Ask his supervisor for permission to use instant messaging.
• C) Set up an instant messaging account with a well-known IM client.
• D) Come up with a clever screen name to use while instant messaging.

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Definitions:

Sympathetic

Pertaining to the part of the autonomic nervous system that is responsible for preparing the body for action, especially in situations threatening survival.

Parasympathetic

Part of the autonomic nervous system responsible for conserving energy and calming the body after periods of stress or danger.

Central

Referring to the importance or essential nature of something; often used to describe things that are at the core or in the middle of a structure or concept.

Somatic

Relating to or affecting the body, distinct from the mind or psyche.