Andrew Would Like to Use Instant Messaging on the Job

question 83

Multiple Choice

Andrew would like to use instant messaging on the job to communicate one-on-one with his customers.What is the first thing Andrew should do?

• A) Contact his customers to let them know he will begin using instant messaging to communicate with them.
• B) Ask his supervisor for permission to use instant messaging.
• C) Set up an instant messaging account with a well-known IM client.
• D) Come up with a clever screen name to use while instant messaging.

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Definitions:

Instinctual Satisfaction

The fulfillment of innate biological drives or needs, such as hunger or sexual desire.

Basically Good

A philosophical and psychological concept suggesting that human nature is fundamentally benevolent or positive.

Minimizing

The act or strategy of reducing something, especially negative impacts or aspects, to the smallest possible amount or degree.

Greater Emphasis

Placing more importance or stress on a particular aspect or element.