Mitchell Has Decided to Write a Letter to a Local

question 92

Multiple Choice

Mitchell has decided to write a letter to a local company to ask about internship opportunities.What should he do first?

• A) Prepare the rough draft.
• B) Look up the company's address.
• C) Decide how he will encourage feedback.
• D) Analyze the purpose of the letter and the reader.

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Definitions:

Service Quality

An assessment of how well a delivered service matches the expectations of customers, often considered a crucial determinant of customer satisfaction and loyalty.

Customer's Interests

Preferences, needs, or desires that customers seek to fulfill when purchasing goods or services.

Ethical Decisions

Choices made based on moral principles and values, often involving considerations of fairness, accountability, and integrity.

Job Enlargement

The grouping of a variety of tasks about the same skill level; horizontal enlargement.