A Message Granting an Adjustment or a Claim Should Be

question 42

True/False

A message granting an adjustment or a claim should be arranged using the direct pattern.

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Definitions:

Cognitive Dissonance Theory

A psychological theory suggesting that we experience discomfort or distress from holding two conflicting beliefs, behaviors, or attitudes, leading to a change in one to reduce the dissonance.

Challenging

Presenting difficulties or demanding effort to be undertaken successfully, often leading to personal growth or development.

Rewarding

Providing satisfaction, pleasure, or a positive outcome that reinforces behavior or effort.

Expectations

Beliefs or hopes concerning what is possible or likely to happen in the future.