You Must Ask a Series of Questions in a Routine

question 112

Multiple Choice

You must ask a series of questions in a routine request e-mail message.What is the best way to present these questions?

• A) In a paragraph in the body of your letter
• B) In a separate attached document
• C) In a bulleted or numbered list in the body of your letter
• D) In the closing paragraph of your letter so that they're not overlooked

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Definitions:

Cognitive Dissonance Theory

A theory suggesting that individuals experience mental discomfort and psychological stress when holding two or more contradictory beliefs, values, or attitudes.

Attribution Theory

A psychological theory that explains how individuals pinpoint the causes of their own and others' behavior and events.

Equity Theory

A theory in social psychology that proposes individuals assess the fairness of their relationships by analyzing their input and outcome ratios to those of others.

Philip Zimbardo

An American psychologist best known for his leadership of the Stanford Prison Experiment and contributions to the understanding of social psychology.