The Opening of a Direct Claim Letter Should

question 58

Multiple Choice

The opening of a direct claim letter should 

• A)explain the problem in detail and justify your request.
• B)use an angry tone to show the reader that you are serious.
• C)open with a clear statement of the problem or with the action you want the receiver to take.
• D)remain vague to allow the reader to decide on a remedy for the problem.

---

Definitions:

Flavor Aversion Learning

A learned response where an organism avoids a food because it associates the taste with illness or discomfort.

Concurrent Interference

The prevention of learning when a stimulus intervenes between the conditioned and unconditioned stimuli or when a behavior occurs between the operant response and reinforcement.

Schedule-induced Polydipsia

An excessive drinking behavior induced by a schedule of intermittent reinforcement, often seen in laboratory animals.

Excessive Amounts

Quantities or volumes that go beyond what is normal, necessary, or reasonable.