Which of the Following Is the Best Opening for a Direct

question 107

Multiple Choice

Which of the following is the best opening for a direct claim letter?

• A) I have been a loyal customer of Café Divine for many years.
• B) Please credit my Visa account for $24, the amount I was overcharged on February 21.
• C) I was extremely disappointed to be overcharged on my dinner bill.
• D) All of these choices are effective openings for a routine claim letter.

---

Definitions:

Capital Structure

The mixture of debt and equity financing a firm uses to fund its operations and growth.

Flotation Costs

The costs associated with the process of raising new capital through the sale of stocks or bonds to investors, including advisory, legal, and promotional expenses.

Preferred Stock

Preferred stock is a type of stock that confers certain privileges or priorities to its holders, such as fixed dividends and priority over common stock in asset liquidation.

Par Value

The face value of a bond or stock, as stated by the issuing company; it is often a nominal figure that does not necessarily equate to the market value.