CRM Allows an Organization to Accomplish All of the Following

question 18

Multiple Choice

CRM allows an organization to accomplish all of the following except:

• A) Provide better customer service.
• B) Make call centers more efficient.
• C) Complicate marketing and sales processes.
• D) Help sales staff close deals faster.

---

Definitions:

Factory Overhead

Factory overhead encompasses all the indirect costs associated with manufacturing, such as utilities, maintenance, and salaries of non-direct labor.

Assemblers Wages

The compensation paid to workers who are responsible for piecing together components to form a finished product.

Direct Labor

The cost of wages for employees who are directly involved in the production of goods or services, considered a variable cost in financial accounting.

Direct Materials

This refers to raw materials that are directly incorporated into a finished product during the manufacturing process.