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Discuss Future Trends in CRM

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Discuss future trends in CRM?


Definitions:

Self-assured

Having confidence in one's own abilities or character; self-confident.

Identity Crisis

A period of uncertainty and confusion in which a person's sense of identity becomes unsure; often seen in adolescence.

Puberty

The phase of human development during which a child's body matures into an adult body capable of sexual reproduction.

Concrete Operational Stage

In Piaget’s theory, the stage of cognitive development (from about 6 or 7 to 11 years of age) during which children gain the mental operations that enable them to think logically about concrete events.

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